Answered By: Tricia Masterson
Last Updated: Apr 21, 2017     Views: 206

The best thing to do in case you see the error "record in use" or any other error on the mySAPL app is to log out of your account and log back in. To do so:

  • Open App
  • Go to Menu
  • Select More
  • Log out of your account
  • Log back into your account

If that doesn't correct the issue, the next step is to try clearing the cache. 

To do so:

  • Open App
  • Go to Menu
  • Select More
  • Log out of your account
  • Selects Settings
  • Cache Settings
  • Clear Cache
  • Log back into your account

You may also need to completely close the app and restart it.

For iPhones/iPads:

  • Double click the home button
  • Find the mySAPL app (swipe left or right if necessary to scroll through open apps)
  • Swipe up on the app to close it

For Android:

  • Launch the recent applications menu
  • Find the mySAPL app
  • Swipe right on the app to close it

If you need to renew items, and these steps do not fix the problem, please use another method of renewal.