Answered By: SAPL FAQs
Last Updated: Jul 07, 2016     Views: 396

When you check out library materials, you receive a receipt showing the date the items should be returned to the Library. If you have provided an email address for your account, the Library will send you an email message 3 days prior to the item due date. If the item is not returned by the due date, we will send an overdue notice by email or regular mail, 7 days after the item was due. If the overdue notice is ignored, a bill notice will be sent when the item becomes 21 days overdue. An additional 39 days will elapse before the account is referred to the materials recovery agency, allowing a total 60-day grace period from the time the account becomes past-due until it is referred.

The most common question from Library customers is why a notice is not sent before an item is 7 days overdue - it is because this would be a cost-prohibitive practice, and our records show that most patrons return their items on time or within that 7–day period.